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Faq

Home Faq

Our Villas are a radius of 15 min to Walt Disney World Parks. We are about 18 mins to Universal Studios and Seaworld
Your home will be available for check-in on your day of arrival at 4:00 PM. Check-out is promptly at 10:00 AM on the day of your departure from your vacation home.
Upon check-out, we kindly ask that you remove all sheets and linens from beds, and used towels from bathrooms, leaving these in the laundry are
Please also empty all trash cans and place all trash in the receptacles outside of the home.
Call the management number provided with your check in information or look up in the binder in the vill A. All issues will be documented and addressed in a timely manner.
All homes are fully equipped with the following: refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of our vacation homes come with a toaster, coffee maker, blender, cookware, dishes, glasses, and utensils.
To complete all of your essential holiday laundry needs, look no further than your own home! Each property comes complete with a full sized washer and dryer, iron and ironing board.
Each Vacation Home comes complete with wonderful furnishing to help make your holiday memorable and carefree! Other property amenities include: FREE local and long distance calls within the United States , FREE high speed wireless internet access, fully equipped kitchen, Cable TV, full size washer and dryer, iron, ironing board, hairdryer, towels, linens, Pack 'n' Play, extra crib (available upon request), Alarm clock, Vacuum, Mop and Broom.
Yes, if you would like the spa to be heated you will need to order pool heat with your reservation. A spa or hot tub is not able to be heated on its own. There is no option to only heat the spa, since it is using the same water as the pool.
When pool heat is chosen for your home, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the sp A. This bypasses the pool, and so the spa will be heated up to a temperature of 94-102 Fahrenheit. If left in spa mode, the pool will not receive any heated water, thus leaving it to cool.
Yes. The pool heaters operate on a timer and are set to come on in the morning and go off in the evening; therefore there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a high temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30's and 40's. Unfortunately, under these circumstances there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump, if the outside air drops below 55 degrees Fahrenheit, the heating pump will be unable to operate effectively below this temperature and failure of such devices is outside of our control, and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure, and no refunds will be given for problems that are due to cold weather.
We try to provide each guest with the majority of what you need, but there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and washcloths, as these are not always supplied in the property. As mentioned, we provide complimentary starter soap, toilet paper and trash bags; however once these items are used, it is the guests responsibility to replenish them. In addition, any basic toiletry items such as shampoo, conditioner, body wash, toothpaste, etc., are NOT provided, and must be supplied by the guest.
Some of our villa are on a strict no pet policy; please notify us ahead of time so we can advise accordingly. Those found to be in violation of this policy will be subject to a minimum $500 fee.
All homes have a strict non-smoking policy. Guests are permitted however to smoke on the screen enclosed balcony, or outside of the property. Those found to be in violation of the smoking policy will be subject to a $500 fee.
All of our homes undergo a regimented cleaning process prior to and after your stay. However during your stay our cleaning crew does not enter your vacation home. At a guest's request at least 48 hours prior, a mid-stay clean can be arranged for an additional standard cleaning rate fee.

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